Terms & Conditions

Billing

  • Crystal Limo drivers are prohibited from soliciting gratuities.
  • Additional charges will be itemized on the customer’s billing statement when applicable. For more information, please see theFAQs page.
  • All rates are calculated in the local currency and billed in Canadian dollars at the prevailing exchange rate.
  • Due to fluctuating currency exchange rates, U.S. dollar equivalents of international rates may vary.
  • HST taxes (15%) will be charged as required.​

​Sedans

Flat rate rides

  • Crystal Limo has standardized routes with flat-rate pricing for travel to and from major cities and airports in Nova Scotia and Atlantic Canada.
  • Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a ten (10) minute grace period on all flat-rate trips that do not begin at an airport, there is an $10 charge for every ten (10) minutes a chauffeur is waiting.
  • Passenger-requested stops on route during a flat-rate trip will be charged at $10 per ten (10) minute increment.
  • Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.

Time-based rides

  • Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
  • Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
  • Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
  • Time-based charges are billed in 1 hour increments.

Non Sedan Vehicle (SUV and Stretch Limousines)

  • All non-sedan vehicles to which a flat-rate does not apply will be billed on an hourly basis (except with regards to Airport Services).
  • Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.
  • Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.
  • Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.
  • Time-based charges are billed in 1 hour increments.

Cancellation and no-show fees

Cancellations must be in writing .

Cancellation charges equal to the rate confirmed at time of reservation will apply unless:

  • Sedans are cancelled more than two (2) hours prior to scheduled pickup time.( No Fee Charge)
  • SUVs are cancelled more than forty-eight (48) hours prior to scheduled pickup time. ( No Fee Charge)
  • Stretch Limousines are cancelled more than two weeks (14 days) prior to scheduled pickup time,( 15% Refund from Total Deposit)
  • A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call 1902-877-7778 or Text 1902-830-8338 or email at Info@Crystallimo.ca  if you cannot locate your ride.

The above cancellation terms represent standard policy at Crystal Limo and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.

Additional

  • Crystal Limo shall not be liable for circumstances beyond its control, including but not limited to, weather, road conditions and breakdowns.
  • With regards to weather conditions, Crystal Limo reserves the right to delay pick up times until weather conditions are safe for the client and driver.
  • Crystal Limo assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
  • Crystal Limo does not provide child safety seats. Parents and guardians of children traveling in Crystal Limo vehicles are responsible for providing and installing child safety seats in accordance with provincial laws.
  • The following items are prohibited from Crystal Limo vehicles: glass containers, smoking, firearms,  fireworks, among others. Please contact us for further information.
  • $40+ HST flat cleaning fee is applicable to all Proms & Grad services and other services involving the Stretch Limousines.
  • For any services involving our Stretch Limousine, the client assumes responsibility for any damage done to the vehicle’s interior (e.g., damage to electronic devices, etc.).